What happens when there is no readback tape??????

[The Major]

A guy calls in 20 very large bets to a store.He Gets the read back and assumes he has the plays. He never checks on the Internet to see if they were correct as he did not make them on the Internet. He checks his fig the next morning and it is off one play. He reviews the plays and discovers that there is one missing. He knows the plays he made because he made the same plays at several stores so he insists on listening to the readback. He is told that he was on a line that has no tapes (Senior management). When I was a large player I taped all plays that I made so there was never a problem like this, but this player did not. What should happen next?

The Major

[All World Sportsbook]

Major,

In every store i was ever associated with it is our responsibility to tape the phone conversations. We are offering the service, and the people posting up their money should not have to record the conversation. I would pay the client since it was our responsibility to have him on tape.We all advertise that your wagers are taped for your protection and we go strickly by the read back on the tape. If there is no tape it is certainly not the fault of the player.

Thanks and good luck.
Rick

[MyBookie]

I agree with Rick. When we have a claim and there is no tape to determine the outcome of the claim, we would rule in favor of the player.

Peter

[REALITY]

IT IS EXACTLY THE WAY RICK AND PETER ASSESSED THE SITUATION.

THE PLAYER GETS THE BENEFIT OF THE DOUBT AND IS PAID.

BACK IN THE DAY IN BIG CREDIT SHOPS AND TODAY IN THE OFF-SHORE THE SAME RULE APPLIES.

IT IS THE RESPONSIBILITY OF THE BOOK TO RECORD ALL WAGERING CONVERSATIONS AND PROVIDE SUCH RECORDINGS TO THE CUSTOMER IF REQUESTED TO DO SO.

I HAVE SEEN SOME INSTANCES WHERE CUSTOMERS BECOME "CLAIMERS" WHEN THEIR BALANCES HIT ZERO.

THEY CLAIM TO HAVE MADE A BET THAT THEY NEVER DID.

IF THEY DIDN'T BET IT CANT BE ON TAPE, SO NO TAPE THEY WANT TO INVOKE THIS RULE.

HOWEVER TODAYS SOPHISTICATED PHONE SYSTEMS CAN RUN A QUERY TO SHOW THAT THE CUSTOMER NEVER CALLED AND HIS PHONE ACCOUNT WAS NEVER ACCESSED, THEREFORE RENDERING HIS CLAIM USELESS...

REALITY

[MDMAniac]

Do I agree with Reality? I do. Mercury must be in retrograde.

Later,

MDMAniac

[shoebox]

this situation is not as clear cut as peter and rick stated. unfortunately there is too many claim artists out there that do this type of shit proffesionaly. i believe it happens with the credit shops more. there are so many claims that customers lose its ridiculous, customers clearly playing the mavs say they bet jazz and put in a claim. on the tape the customer is wrong 95% of the time. most of the customers put in enough claims hoping the tape comes up defective or some other problem with it in order to invoke this rule. i believe it is up to the individual book to know its customer: does he put in many claims, is he chasing his money or is he a stand up guy who has never had a problem. this are things that a book must look at, and if everything checks out the book must give the player benefit of the doubt. i am not sure about the customer in question but the situations i have described above usually occur with the credit packages.

[REALITY]

SHOEBOX,

I'M GLAD SOMEONE ELSE MADE THIS POINT.

THATS WHY EVERY INCIDENT LIKE THIS SHOULD BE RECORDED IN THE CUSTOMERS PERSONAL NOTES IF THE WORK IS ON A COMPUTER SYSTEM.

BACK IN THE DAY IN THE LAND OF THE CHART ON THE WALL AND HANDWRITTEN TICKETS WE KEPT A CUSTOMER LEDGER BY HAND AND OBSERVED THE THREE STRIKE RULE.

WE KEPT RECORDS OF ALL CUSTOMER CLAIMS AND ALL CLERKS INVOLVED IN THOSE CLAIMS.

WE USED THE THREE STRIKE RULE.

IF YOU CLAIMED THREE TIMES AND IT WASN'T ON TAPE ALL THREE TIMES,YOU WERE PAID.

THE THIRD TIME YOU WERE SHOWN THE DOOR.

A CLERK INVOLVED IN THREE CLAIMS WITH THE SAME CUSTOMER.

THE THIRD TIME THE CLERK WAS SHOWN THE DOOR.

THE PEOPLE I WORKED FOR WERE NOT TOO BIG ON COINCIDENCES...

REALITY

[taxman]

Ditto what Peter said. Hey, Peter, what "line" can I call that you don't record???

Go Vols,

taxman