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  #1 (permalink)  
Old 08-29-2002, 01:21 PM
nino brown nino brown is offline
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Default wtf new age bets?

i made a withdraw today and had my bonus revoked. when i spoke with an online operator yesterday they told me i had played through my balance the required 5 times. now i am being told a different story. i am very upset about this. does bill still post on here?
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Old 08-29-2002, 01:25 PM
nino brown nino brown is offline
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i am very pissed about this. i was told i had fulfilled my requirement and then when i go to withdraw i am told that i have not.
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Old 08-29-2002, 01:31 PM
nino brown nino brown is offline
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the bonus rules:
The players must bet five (5) times their initial deposit plus the bonus, before requesting a payout. If the customer requests any pay out before fulfilling the above mentioned specifications, the bonus will be taken out of the withdrawal. Bonus will be paid up to a maximum of $1000.




Customer Service Representative: Welcome to New Age Bets! How may I help you?
you: why did i lose my reup bonus? did i not play through my balance 5 times? acct ******
Customer Service Representative: Please hold on one moment while we check your account.
you: hello?
Customer Service Representative: Please hold on, I'll be back with you.
Customer Service Representative: You didn't play it over the 5 time requirement. That's why your bonus was taken of.
you: how much did i have to wager?
Customer Service Representative: You should have wagered $1000 for your referal bonus and $11000 for your reup.
you: i spoke with an operator on this live chat yesterday that said i had wagered 14670!
Customer Service Representative: Sir, it'll be better if you go and check your wagers.
you: well when i check them it adds up to 14670.
Customer Service Representative: The play for the NY, Yankees -154, is counted as $1,000 action not as $1,540
you: well i would have gladly kept my money in and played some more. why was i misled yesterday?
Customer Service Representative: I don't know who you spoke to yesterday, but is better for you to keep track of your plays.
you: i do keep track of my plays. i spoke with someone yesterday to confirm my accounting of my plays. i am very irate about this.
you: i have clearly been deceived.
you: if you are not going to respond further i am going to post this discussion in major wager and let other gamblers know about this situation.
you: and where does it say that a play on a -154 is only considered action on the win amount. i dont see it.



they still wont respond!!!!!!!!!!
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Old 08-29-2002, 01:35 PM
nino brown nino brown is offline
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Customer Service Representative: I'm in the midle of helping 6 people in Life Help Bill told me to due to your threats to stop talkin to you and he said post whatever you want, wherever you want.



i consider myself hardly threatening. i just demand good customer service and explicit statements regarding how action is determined.
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Old 08-29-2002, 01:41 PM
nino brown nino brown is offline
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i hope that i have established myself as a credible poster here. i have been gambling online for several years now and i guess i have become spoiled by some of the books with their efficient manners of handling situations and their high quality customer service. let me add that this is the first problem i have ever had with new age bets and this is the first payout i have taken from them. i guess they just dont like it if you win from them, which overall i do not believe i have done.
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Old 08-29-2002, 01:44 PM
jackyl jackyl is offline
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Threats? That's a load of B.S. Due to your threats, Bill told me to ignore you? That's wonderful customer service! JC! So, exactly how much are you losing in bonuses do to their misleading you?
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Old 08-29-2002, 01:48 PM
dasultanofswat dasultanofswat is offline
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bill is sinking to new lows, even for him[img]i/expressions/face-icon-small-disgusted.gif[/img]
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Old 08-29-2002, 01:49 PM
nino brown nino brown is offline
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its just 200 dollars but it is the principle. yesterday i spoke with an online operator who confirmed my figure of 14670 in action since my deposit. today that is not the figure they have. i have also been a customer for 5 or 6 months and referred a few of my friends to them, who i think may have lost some serious dough to them. oh well, i guess they do not appreciate my business
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Old 08-29-2002, 01:50 PM
nino brown nino brown is offline
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can the major help me here?
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Old 08-29-2002, 01:52 PM
jackyl jackyl is offline
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Just 200 dollars my a$$! $200 is $200 no matter how you look at it! And it's money you deserve, too!
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Old 08-29-2002, 01:56 PM
cashing the ticket cashing the ticket is offline
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The - 154 counting for only 100 is total bull, unless it says otherwise on their site. I could possibly see if you played a - 600 or something like that, but a -154 is not that bad. I would call them on the phone and see if you could get it worked out. From the posting style of Bill I doubt he is going to move on this.
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Old 08-29-2002, 01:56 PM
dasultanofswat dasultanofswat is offline
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i was going to post up today for college ball. forget about that.
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Old 08-29-2002, 01:56 PM
nino brown nino brown is offline
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you are right. 200 bucks is a lot of money. upon looking at my records i lost 5000 to them in may, so it has only been 3-4 months since i signed up. i lost 5000 to them and look at how they treat me.
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  #14 (permalink)  
Old 08-29-2002, 01:59 PM
dasultanofswat dasultanofswat is offline
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im suprised the nab hoars haven't come out bashing you...maybe that says something about the direction they look to be taking
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Old 08-29-2002, 02:00 PM
nino brown nino brown is offline
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and i have only sent them one referral, which was recent. but i had many degenerates i was going to send their way, but as of now, no way.
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Old 08-29-2002, 02:14 PM
neilm neilm is offline
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Not to make light of your dispute but...

Since Bill no longer posts, maybe Alec can help you.
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  #17 (permalink)  
Old 08-29-2002, 02:15 PM
nino brown nino brown is offline
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is alec a guy bill had a tiff with?
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Old 08-29-2002, 02:16 PM
The Major The Major is offline
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Nino, have you called and asked to talk to a manger yet? If that gets you nowhere I will call on your behalf.

Russ
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  #19 (permalink)  
Old 08-29-2002, 02:25 PM
nino brown nino brown is offline
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bill said he would have bent over backwards but he doesnt respond to threats so go see if the major will pay me. hey major, got 200 bones to spare?
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