|Mess Hall Online Sportsbook Discussion|
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wtf new age bets?
i made a withdraw today and had my bonus revoked. when i spoke with an online operator yesterday they told me i had played through my balance the required 5 times. now i am being told a different story. i am very upset about this. does bill still post on here?
the bonus rules:
The players must bet five (5) times their initial deposit plus the bonus, before requesting a payout. If the customer requests any pay out before fulfilling the above mentioned specifications, the bonus will be taken out of the withdrawal. Bonus will be paid up to a maximum of $1000.
Customer Service Representative: Welcome to New Age Bets! How may I help you?
you: why did i lose my reup bonus? did i not play through my balance 5 times? acct ******
Customer Service Representative: Please hold on one moment while we check your account.
Customer Service Representative: Please hold on, I'll be back with you.
Customer Service Representative: You didn't play it over the 5 time requirement. That's why your bonus was taken of.
you: how much did i have to wager?
Customer Service Representative: You should have wagered $1000 for your referal bonus and $11000 for your reup.
you: i spoke with an operator on this live chat yesterday that said i had wagered 14670!
Customer Service Representative: Sir, it'll be better if you go and check your wagers.
you: well when i check them it adds up to 14670.
Customer Service Representative: The play for the NY, Yankees -154, is counted as $1,000 action not as $1,540
you: well i would have gladly kept my money in and played some more. why was i misled yesterday?
Customer Service Representative: I don't know who you spoke to yesterday, but is better for you to keep track of your plays.
you: i do keep track of my plays. i spoke with someone yesterday to confirm my accounting of my plays. i am very irate about this.
you: i have clearly been deceived.
you: if you are not going to respond further i am going to post this discussion in major wager and let other gamblers know about this situation.
you: and where does it say that a play on a -154 is only considered action on the win amount. i dont see it.
they still wont respond!!!!!!!!!!
Customer Service Representative: I'm in the midle of helping 6 people in Life Help Bill told me to due to your threats to stop talkin to you and he said post whatever you want, wherever you want.
i consider myself hardly threatening. i just demand good customer service and explicit statements regarding how action is determined.
i hope that i have established myself as a credible poster here. i have been gambling online for several years now and i guess i have become spoiled by some of the books with their efficient manners of handling situations and their high quality customer service. let me add that this is the first problem i have ever had with new age bets and this is the first payout i have taken from them. i guess they just dont like it if you win from them, which overall i do not believe i have done.
its just 200 dollars but it is the principle. yesterday i spoke with an online operator who confirmed my figure of 14670 in action since my deposit. today that is not the figure they have. i have also been a customer for 5 or 6 months and referred a few of my friends to them, who i think may have lost some serious dough to them. oh well, i guess they do not appreciate my business
The - 154 counting for only 100 is total bull, unless it says otherwise on their site. I could possibly see if you played a - 600 or something like that, but a -154 is not that bad. I would call them on the phone and see if you could get it worked out. From the posting style of Bill I doubt he is going to move on this.