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  #1 (permalink)  
Old 07-23-2002, 03:29 PM
dasultanofswat dasultanofswat is offline
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Default getting b.s from 5 dimes

just thought id let people know that 5dimes is dicking me around on a measly 1k payout. heres the story as well a excerpt from their "rules".
i sent 400 to try them out (which took 2 hours and 3 emails to credit but thats another story) got the bonus a week ago and proceeded to lose it all. so i figured i would give them one more shot and cash out after 1 game if i won as im going to ny for a week and dont like leaving money sitting offshore. i deposited about 600 last night (no bonus) i hit the game and put in for a withdrawal of 980.00 via western union minus the fees.
to my suprise i woke up this morning to an email stating that they will not do the withdrawal since i have not fulfilled my 30 day bonus on this deposit. i replied that it was a different deposit and even included this in the email from their rules "bonuses earned after deposits and Sportsbook/Casino transfers are only valid if the AMOUNT DEPOSITED remains active in the account for 30 days" I have had other accounts where i lost my deposit and bonus with the 30 day rule reupped and withdrew fund no problem. so this means that for every depoist i make in the next 3 weeks (which will be 0 for sure)even if i win i cant withdraw??? am i wrong??? i would like the boards feedback on this. thanks.....i should have stayed at pinnacle as i never once had the runaround over there
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Old 07-23-2002, 03:35 PM
shoebox shoebox is offline
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as bad as this sounds if those are the rules, than you have no legitimate complaint. you cant complain because you failed to read the rules(doesnt necessarily mean i agree with the rules).
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Old 07-23-2002, 03:37 PM
alec alec is offline
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dasultanofswat -- My impression from your post is that 5Dimes is just following their own rules. Their bonus rules have been discussed on MW before, by the way.
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Old 07-23-2002, 03:37 PM
Alan Alan is offline
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Posted this morning in the Pit Lane

5 dimes has many matchups --- unfortunately, I got mad with them over customer nonservice and closed my account. I opened my account with them with a nickel deposit on a credit card for speed (before I had netteller or paypal) and ran than into a decent amount. I asked for a withdrawal on a Tuesday of less than half of my balance and was told that credit cards were only processed on Monday and that the original nickel had to be charged back to the card before anything else could go out. Thinking they had made a mistake, I called and told them to lock up a nickel of my remaining balance (more than 4 dimes) and charge that back next Monday but to go ahead with the requested withdrawal ------ they could not do it all the way to the head guy ---- needless to say, I said just close the account and send it all next tuesday after you have charged back the nickel ------ they did that as advertised. But, any book that can not take care of their customer any better than that does not need my business.

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Old 07-23-2002, 03:37 PM
BOOKYBASHR BOOKYBASHR is offline
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I am currently looking into this situation and will have an answer for the forum as soon as I'm done.
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  #6 (permalink)  
Old 07-23-2002, 03:38 PM
dasultanofswat dasultanofswat is offline
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yes but i dont discern the rules like that. it says "bonuses earned after deposits and Sportsbook/Casino transfers are only valid if the AMOUNT DEPOSITED remains active in the account for 30 days" doesnt "the amount deposited" mean the amount you open up with and got the bonus. it doesnt say "the deposit and any further deposits made within the first month" if im wrong ill pull the thread but i honestly think im right
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Old 07-23-2002, 03:40 PM
HG HG is offline
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I think that their rules are pretty clear on this issue.
You started with $400 in order to get the 50% bonus.
You lost the $400 and then re-upped $600 more. At that time you qualified for the $200 initial matchplay bonus (for those who don't know, bonuses at 5d are not just added to your account-it's a match play after a 5x rollover is satisfied).
So, if you win a few games they don't allow you to just withdraw the $$ right away because they don't want you to just run away with a 50% matchplay bonus after 2 days.
Their rules are like that for a reason- to avoid bonus whores.
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Old 07-23-2002, 03:40 PM
dasultanofswat dasultanofswat is offline
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i have asked them to close my account also. dont need the hassle
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Old 07-23-2002, 03:42 PM
dasultanofswat dasultanofswat is offline
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guru,
i qualified and lost the bonus with the FIRST deposit not the second so i think your insinuation of "bonus whoring" is crap
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Old 07-23-2002, 03:43 PM
four corners four corners is offline
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You lost the money that the bonus was based on. The money you sent later SHOULD not have anything to do with that previous deposit. If they are trying to use a technicality in the rules to BS you all I can suggest is that you leave the money in until the 30 days are up, pull it out, and never use them again. And if it makes you feel better, I've X'ed this book from my "list of books to consider for football season".

Shoebox: it appears the rule actuall favors Sultan's argument. Especially if it's the custom of other books to enforce this rule in this manner. In any event it's a sleazy stunt to pull. If they'll pull crap like this then there's no telling what else they'll try.
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Old 07-23-2002, 03:44 PM
dasultanofswat dasultanofswat is offline
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as a matter of fact on the initial deposit and bonus i played about 6000 in action.(10x not 5) .far from a "whore"
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Old 07-23-2002, 03:47 PM
HG HG is offline
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sultan,
I didn;t call you a bonus whore buddy. Take a chill pill. I said that their rules are the way they are to avoid bonus whores. Whether you won or lost the bonus is completely irrelevant. They can't have separate rules for players who win their matchplay bonus bets and the ones who lose them. That is $$ that they're giving away (50% matchplay is very generous) so they can't just let people come in for 2 days and scoop it up. There are guys around who open up at 2 shops to get the bonuses, play the 50% matchplays and say- "I lost the matchplay - so give me my $$ back". Meanwhile they won at the other book so they're laughing. Books certainly have a right to make 30 day rules in my opinion. If I like a book I'm there for good so I have no problem with that rule at all.

Later-HG
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Old 07-23-2002, 03:48 PM
BOOKYBASHR BOOKYBASHR is offline
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Alan,

While customer service looks into dasultanofswat's situation, I'll address your concerns with 5Dimes banking. You were clearly correct in asking to have $500 "locked-up" as you put it. The accounting manager made a major mistake in not handling the your payout with a $500 credit back on that following Monday & an immediate payout via any method desired. Starting this week 5Dimes will be processing all redemptions on any day of the week. Mondays will be free. Redemptions on other days will have charges apply. Details are in the banking center page. I can assure you that delayed payouts, for any reason, are not a 5Dimes policy and will never occur again.
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Old 07-23-2002, 04:12 PM
BOOKYBASHR BOOKYBASHR is offline
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The rule below is listed on the rules and policies page. I think it is extremely clear.

Bonuses earned after deposits and Sportsbook/Casino transfers are only valid if the amount deposited remains active in the account for 30 days. Winnings may be redeemed as desired.

The amounts deposited were $400 & $590. The account balance now sits at $980. A total of $90 in bonuses were earned. The rules state that WINNINGS may be redeemed as desired. In this case there are no winnings. Bonus rules can be very touchy, as is evident in this case. It can be viewed that $400 was lost (including the $90 in bonus funds earned). Then in a separate case, another $590 was deposited and a profit of $390 was made. The way I look at it, a minimum of $400 should be left in the account to have any rights to a bonus (especially a 50% match-play bonus earned in the casino playing blackjack). In this case 5Dimes will allow the full redemption amount of $980. This is an exception that will only be made once. Any other marginal bonus problems that arise will be dealt with as the rules are stated on the website. Now that 5Dimes bonus policies have been posted about more than once on this forum, I think it is very evident that 5Dimes has a pretty clearly set a list of rules that need to be followed to earn the bonuses. If there are any rules that the forum feels should be changed or reworded to prevent further problems from occuring, please post them.

Thank you for your time.
5Dimes
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Old 07-23-2002, 04:13 PM
Alan Alan is offline
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Bookybashr,

Where were you last September?? I actually went back to check my numbers and must apologize --- the total amount in question was around 5 dimes and I was going to leave half of it and withdraw the other half ---- still there was a nickel there to lock up as I actually suggested for you to lock up the nickel and send me 2 dimes and leave 2.5 on deposit. Your quick reply will make me take another look at your place of business. Thanks for clearing up your current policy.
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  #16 (permalink)  
Old 07-23-2002, 04:18 PM
dasultanofswat dasultanofswat is offline
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bookbashr,
i got one.TELL THEM TO ANSWER EMAILS!!!! And honestly i dont feel like im being done a special favor, the rules should state any deposit and further deposits must stay 30 days from the date of original deposit. not just "the deposit". btw i sent 3 emails and not ONE was answered???????top notch
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  #17 (permalink)  
Old 07-23-2002, 04:23 PM
dasultanofswat dasultanofswat is offline
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also bookbashr you state that the rules have been discussed on major wager and admit were sketchy on the site?? so i as a player need to search the boards for the rules is what you insinuate? i did nothing wrong i deposited got a bonus on that deposit, PLAYED WAY MORE THAN 5x lost it decided to bet a game with different funds win and cant deposit. And then you make it sound like im being done this huge favor. give me a break! post the correct rules, answer emails and dont hump people around and you wont have any trouble. you lost a customer for football guys as ive said before i dont need the headache.
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  #18 (permalink)  
Old 07-23-2002, 04:27 PM
dasultanofswat dasultanofswat is offline
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this is getting better and better..i just received this email:


We have successfully received your redemption request.
All redemptions are processed by end of business day
on Mondays.




now i have to wait a week for a western union that im paying for to be done right away (which is CLEARLY stated on your site) this is starting to piss me off..again taken from the site

Western Union redemptions:
All Visa card charges deposits must be credited back before a customer can receive funds via Western Union. Western Union payouts are processed every day of the week. Western Union payout requests must be received by 1:00 PM EST in order to guarantee receiving the funds on the same day. The fees for a Western Union will be deducted at the time the funds are sent.

what the hell is going on?????????????

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  #19 (permalink)  
Old 07-23-2002, 04:51 PM
Intercomp Intercomp is offline
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i have not fulfilled my 30 day bonus on this deposit

This is why hate to receive a bonus. I opened an account with with wagerstreet.com and requested the bonus which I thick was 10 %. I received an email explaning the bonus restriction before they would place the bonus in my account. I feel that this was good on there end to let me know.
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