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  #1 (permalink)  
Old 06-03-2002, 07:07 PM
shadow44 shadow44 is offline
Join Date: Mar 2001
Posts: 457
Default 5 Dimes

5 Dimes has an incorrect line on SFran/Sdiego series.They have S Diego -170. So i send an email.3 hours later it's still the same. So I call and the clerk starts to argue with me that S Diego is home and that's why they are the favorite. I've had it with inept books and clerks.
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  #2 (permalink)  
Old 06-03-2002, 07:33 PM
Krackman Krackman is offline
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Posts: 941

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  #3 (permalink)  
Old 06-03-2002, 09:27 PM
Private 1st Class
Join Date: Aug 2000
Posts: 38

5Dimes incoming e-mail was blocked this morning by Norton anti-virus software because an Norton detected an attached file with a virus. I can't comment why this happens, but I'm finding out as we speak. 5Dimes technical staff corrected the problem shortly after the customer called to ask for a bonus for pointing out the obvious backwards line. Below is an exact copy of the conversation between shadow44 and the 5Dimes clerk.

Clerk: 5Dimes How can I help You?
Customer: Yes sir, noticed a bad line on your internet site today. I sent you an e'mail but its still off.
Clerk: What is the line sir?
Customer: Its under line 8911 8912 series bet on San Francisco/San Diego. You got it reversed. No way San Francisco is the dog to San Diego.
Clerk: Well San Diego is home team, maybe? I dont know.
Customer: It is a 3 game series sir.
Clerk: Thats San Francisco/San Diego right? -170 on San Diego San Francisco +150
Customer: Correct, no way that can be right.
Clerk: OK, let me check with that with the line manager. Just a second please.
Call transfered to Line Manger

After the call was transfered, the manager determined the line was wrong and offered our usual deal to any customer that finds any line that is "bad" on the website. 5Dimes offers a no-vig play which must be played at the time the "bad" line is pointed out. The customer may choose any line for any wagering option on the board. This no-vig play may be made for up to the house limit on that particular wagering option. 5Dimes does not give out free money for pointing out mistakes. I feel its better to offer a customer a chance to get down on his favorite play of the day with no-vig, for as much as he/she wants. This again is something that, to my knowledge, is something only 5Dimes does. I think the same guy that came up with 10% post up bonuses for new accounts must have origianted paying customers for pointing out mistakes. The customer was not happy with the 5Dimes no-vig wager policy for finding a bad line. He didn't bother to make a no-vig play, and hung up.
To further explain our no-vig play policy, the customer could have wagered on (SFO series -160) or (SDG series +160) for up to 1K (the house limit on series prices). The customer also may have chosen any other game on the board where the same adjustment would apply.
So, now 5Dimes is an inept book with inept clerks. I don't see how a clerk could be arguing with someone when he finishes his comment with, "I don't know.....let me check with a line manager," and then transfers the call to a manager. The clerk probably shouldn't have specualted on the the validity of a potential "bad" line. Clerks do however have to deal with customers calling and saying, "There's no way the Laker line should be 8.5, it can't be any more that 5 or 6. Thats what the paper says." Determining if a line is valid starts with a clerk. Line managers don't have the time to explain why our line doesn't match what is in the news paper or what was quoted on the bottom of the screen on ESPN2. As for 5Dimes clerks, they have to deal with more and more crazy wagering options & props on a daily basis. I hardly consider any of them inept for learning how to do more than asking "Listed or Action, sir?".
In closing... in a perfect world, there would be no bad lines, no past posts, no wrong balances, etc. The last thing I wanted to spend my afternoon doing was responding to a negative post in a forum. You have my word the line managers will do better. But if you find something backwards or off, count on a vig-free play, not a handout.
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  #4 (permalink)  
Old 06-03-2002, 09:37 PM
shadow44 shadow44 is offline
Join Date: Mar 2001
Posts: 457

Any book or clerk who thinks S Diego is a -170 to san Francisco in a 3 game series is inept.
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  #5 (permalink)  
Old 06-03-2002, 11:09 PM
Krackman Krackman is offline
Join Date: Sep 2000
Posts: 941

Shadow -You think a clerk who books bets at a place like 5dimes (who offers more ways to make a bet then just about anybody) should know approximately every line?

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  #6 (permalink)  
Old 06-03-2002, 11:57 PM
highhand highhand is offline
Join Date: Jul 2001
Posts: 2,162

gotta agree with krack addict some of those $6 per hour clerks are really dum.
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  #7 (permalink)  
Old 06-04-2002, 04:33 AM
pokerjoe pokerjoe is offline
Join Date: Jul 2000
Posts: 2,997

Bookybasher, that's about exactly how the bad line I called in a few weeks ago was handled. No rudeness or incompetence, just a clerk who didn't know, and shouldn't be expected to know, what the line should be. I was transferred to the line manager, who had to call his "soccer guy" to check. And I was offered the juice free bet, though I declined, because it would feel like taking a tip for finding a guy's wallet on the floor.

5Dimes is an excellent book with a very sharp line.
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  #8 (permalink)  
Old 06-04-2002, 04:48 AM
Posts: n/a

Plenty of phone clerks are non-Americans who don't have the foggiest notion what the right line on a game should be. That is reality, and players should not expect them to know when a number is completely out of whack. The key is to talk to a supervisor, who is obligated to know.
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  #9 (permalink)  
Old 06-04-2002, 05:57 AM
AussieVamp2 AussieVamp2 is offline
Join Date: Dec 2000
Posts: 3,453
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yeah, how many of you guys would know the approximate right line on

american football
australian football
rugby league
ice hockey
arena football
a few golf tours

etc. etc. etc.

not very many of you [img]i/expressions/face-icon-small-smile.gif[/img] and some of you professional bettors
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  #10 (permalink)  
Old 06-04-2002, 06:00 AM
pmj18 pmj18 is offline
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Join Date: Jun 2001
Posts: 6,547

AV, good point, I would say six maybe seven.
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