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5 Dimes has an incorrect line on SFran/Sdiego series.They have S Diego -170. So i send an email.3 hours later it's still the same. So I call and the clerk starts to argue with me that S Diego is home and that's why they are the favorite. I've had it with inept books and clerks.
5Dimes incoming e-mail was blocked this morning by Norton anti-virus software because an Norton detected an attached file with a virus. I can't comment why this happens, but I'm finding out as we speak. 5Dimes technical staff corrected the problem shortly after the customer called to ask for a bonus for pointing out the obvious backwards line. Below is an exact copy of the conversation between shadow44 and the 5Dimes clerk.
Clerk: 5Dimes How can I help You?
Customer: Yes sir, noticed a bad line on your internet site today. I sent you an e'mail but its still off.
Clerk: What is the line sir?
Customer: Its under line 8911 8912 series bet on San Francisco/San Diego. You got it reversed. No way San Francisco is the dog to San Diego.
Clerk: Well San Diego is home team, maybe? I dont know.
Customer: It is a 3 game series sir.
Clerk: Thats San Francisco/San Diego right? -170 on San Diego San Francisco +150
Customer: Correct, no way that can be right.
Clerk: OK, let me check with that with the line manager. Just a second please.
Call transfered to Line Manger
After the call was transfered, the manager determined the line was wrong and offered our usual deal to any customer that finds any line that is "bad" on the website. 5Dimes offers a no-vig play which must be played at the time the "bad" line is pointed out. The customer may choose any line for any wagering option on the board. This no-vig play may be made for up to the house limit on that particular wagering option. 5Dimes does not give out free money for pointing out mistakes. I feel its better to offer a customer a chance to get down on his favorite play of the day with no-vig, for as much as he/she wants. This again is something that, to my knowledge, is something only 5Dimes does. I think the same guy that came up with 10% post up bonuses for new accounts must have origianted paying customers for pointing out mistakes. The customer was not happy with the 5Dimes no-vig wager policy for finding a bad line. He didn't bother to make a no-vig play, and hung up.
To further explain our no-vig play policy, the customer could have wagered on (SFO series -160) or (SDG series +160) for up to 1K (the house limit on series prices). The customer also may have chosen any other game on the board where the same adjustment would apply.
So, now 5Dimes is an inept book with inept clerks. I don't see how a clerk could be arguing with someone when he finishes his comment with, "I don't know.....let me check with a line manager," and then transfers the call to a manager. The clerk probably shouldn't have specualted on the the validity of a potential "bad" line. Clerks do however have to deal with customers calling and saying, "There's no way the Laker line should be 8.5, it can't be any more that 5 or 6. Thats what the paper says." Determining if a line is valid starts with a clerk. Line managers don't have the time to explain why our line doesn't match what is in the news paper or what was quoted on the bottom of the screen on ESPN2. As for 5Dimes clerks, they have to deal with more and more crazy wagering options & props on a daily basis. I hardly consider any of them inept for learning how to do more than asking "Listed or Action, sir?".
In closing... in a perfect world, there would be no bad lines, no past posts, no wrong balances, etc. The last thing I wanted to spend my afternoon doing was responding to a negative post in a forum. You have my word the line managers will do better. But if you find something backwards or off, count on a vig-free play, not a handout.
Bookybasher, that's about exactly how the bad line I called in a few weeks ago was handled. No rudeness or incompetence, just a clerk who didn't know, and shouldn't be expected to know, what the line should be. I was transferred to the line manager, who had to call his "soccer guy" to check. And I was offered the juice free bet, though I declined, because it would feel like taking a tip for finding a guy's wallet on the floor.
5Dimes is an excellent book with a very sharp line.
Plenty of phone clerks are non-Americans who don't have the foggiest notion what the right line on a game should be. That is reality, and players should not expect them to know when a number is completely out of whack. The key is to talk to a supervisor, who is obligated to know.
yeah, how many of you guys would know the approximate right line on
a few golf tours
etc. etc. etc.
not very many of you [img]i/expressions/face-icon-small-smile.gif[/img] and some of you professional bettors