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In an E-mail based attack of the current exploit, customers would have to be persuaded to click on a link within a malicious e-mail or open an attachment that exploited the vulnerability.
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Jag, the tech guys I listened to over the weekend say any e-mail that contains a malicious/infected Metafile (thumbnail), the person only needs to 'open' the e-mail and will get zapped/infected. In other words, you don't need to click on a link in your e-mail. That's what makes this one so dangerous. Again, that's the info I picked up. Just passing it along...