I just logged into my Neteller account, looked over the update to US members (no it hasn't changed) and saw that I still can't withdraw my money.
I did however get 5000 NETPoints for filling out the following survey:
Gender: Male
Age: 46-50
Profession: Business Owner
How did you learn about NETELLER? Referred by a friend
How long have you been a NETELLER customer? More than 1 year
Which of our NETELLER Customer Service options have you used?
Telephoned Customer Service
Emailed Customer Service
On a scale of 1 - 5, with 5 being completely satisfied, how satisfied were you with the customer service you received?
5 4 3 2 1
1
On a scale of 1 - 5, with 5 being completely satisfied, how satisfied were you with your customer service representative?
5 4 3 2 1
1
Were all your questions answered in a friendly and courteous manner?
Yes No
No
On a scale of 1 - 5, with 5 being completely satisfied, how satisfied were you with using our NETELLER website?
5 4 3 2 1
1
Did you find any of the following sections of our web site unclear or in need of improvement?
Home Page
Sign Up
Deposit
Transfer
Withdrawals
Peer-to-Peer Transfers
None
I checked Withdrawals and Peer to Peer Transfers. Maybe it's me but I think Neteller could probably use a little improvement in these two areas.
How often do you purchase products or services on the internet?
All the Time, Often, Sometimes, Seldom, Never
All the Time
Would you recommend NETELLER to a friend?
Yes, Maybe, No
Umm, let me think... No
On a scale of 1 - 5, with 5 being completely satisfied, how satisfied are you with the services NETELLER provides?
5 4 3 2 1
Again I need a couple minutes to think Umm... 1
When it comes to making online cash transactions, what is most important to you?
Fast Service, Friendly Service, Value, Convenience, Security
Value
Do you have any comments or suggestions that may help us serve you better?
I typed in the following and hit the submit button:
Pay me and the thousands of other US account holders you have stolen from our phukking money!
And promptly received the following message:
You Have Received Free NETPoints
Thank you for filling out our Customer Service Satisfaction Survey. You have received 5000 NETPoints.
Question: Should I call up the VIP hotline now and ask if they can convert all my unused NETPoints to cash... or should I wait 6-8 weeks and give them time to work out the "technical issues" and clear any "volume backlogs?"
-jp
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