finally got an answer from Neteller:
Please stop Cc-ing the VIP department since they cannot assist you with your issue. Please direct all inquiries to
investigations@neteller.com. Please keep in mind that the Investigations department is currently experiencing higher than normal email volumes. Your account will be reviewed in the order it was received.
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Yes, please, take your time. No rush
PS: I was going to cc all NT employees if that's what it takes to finally get an answer.